PollenTree

Privacy
 
Last updated: 12th February 2018


1. Data Protection

We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from members or visitors to our website.


2. Our Services
We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. We only process and hold data related to the operation of the website, purchases and subsequent support related to those purchases, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide the services on the website and to provide the additional services you have purchased.


3. Data Protection Register
Data is only used for the purposes described in our entry on the Data Protection Register.


4. Required Period
We only hold personal data for as long as necessary. Once data is no longer needed we delete it.


5. Card & Payment Processing
Data We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchases securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on relevant transactions.


6. Backup & Data Storage
For administrative reasons, member data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is needed to carry on offering a service to you.


7. Member Requests
As a member, you can at any time (and free of charge) request details of the data we hold relating to you - and you can also request any such data is amended or deleted. Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous use of the website or purchases made on the website.


8. Service Update
Emails We only email members when we have made changes or updates to the services provided on our website. These emails are sent only to inform members important service updates and are sent for operational purposes only. These emails are not sent for marketing or promotion purposes.


9. Our Promise
We never sell rent or exchange mailing lists.


10. Data Sharing & Storage
With Third Parties We only share or store data with third parties to operate the website. We only share or store data with third parties that operate their own privacy policy in full accordance with the General Data Protection Regulation (GDPR).


11. Spam
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.


12. Product Updates
We may send emails to existing members or prospective members who have enquired or registered with us, regarding products or services directly provided by us.


13. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.


14. Cookies
Our website uses "cookies" to track use and allow members to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or members purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website, this is because anonymous cookies are used to keep track of what you have ordered during the checkout process - so you get what you have paid for.


15. Contact Us
If you have any questions relating to our Privacy Policy, please use our Contact Form to contact us.